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Thistle and Lace Designs Inc

Custom Cake Toppers & Decor for Special Events

Shipping and Returns

Shipping, Returns and Refunds

SHIPPING

Here are the following transit times and shipping services and couriers we use. Please note that these transit times do not include the processing times (the time required to make the item). To view the processing times click here.

Typical Shipping Times for Cake Toppers, and Table Decor:

–USA: Standard Shipping takes 3-5 business days with USPS (with tracking#), express takes 1-3 business days with DHL (with tracking #).
–Canada: Standard shipping takes 4-14 business days with Canada Post (no tracking #), express takes 1-4 business days with Canada Post (with tracking #).
–International: Standard shipping takes 7-22 days with the Nations Postal Service (with tracking #), express takes 1-3 business days with DHL (with tracking #).

Typical Shipping Times for Cake Toppers, and Table Decor:

–USA: Standard Shipping takes 3-9 business days with USPS (with tracking#), express takes 1-3 business days with DHL (with tracking #).
–Canada: Standard shipping takes 2-8 business days with Canada Post (with tracking #), express takes 1-2 business days with Canada Post (with tracking #).
–International: Standard shipping takes 7-22 days with the Nations Postal Service (with tracking #), express takes 1-3 business days with DHL (with tracking #).​

Brokerage Fees and other shipping Fees

Thistle and Lace is not responsible for duty or brokerage fees for USA and international shipping, therefore, it is the customer’s responsibility to pay these fees. These import taxes come from your country. If you are unsure weather this applies to you, please contact us.

 

Shipping Upgrades
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still require the amount of time, as stated above, to be handmade.

 

Cost Calculations
We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.


RETURNS

Non-custom items may be returned or exchanged within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment. After the 30 day period, unfortunately, we cannot offer you a refund or exchange.


Non-returnable and non-refundable items:

-Personalized Items
-Custom Items
-Gift Cards
-Used Items
-Sale Items


There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a refund credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Thistle and Lace is not responsible for the following costs and are non-refundable:
-Initial Shipping Costs
-Return Shipping Costs
-Duty/Custom Fees for Initial Shipments
-Duty/Custom Fees for Return or Exchange Shipments

Any incurred fees or damages will be deducted from the refund total.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to thirty (30) business days before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at julie@thistleandlace.ca

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. We will gladly exchange unused items, however, you will be responsible for the cost of shipping the items back to us and for the shipping of the new items. If you need to exchange it for the same item, send us an email at julie@thistleandlace.ca and see the instructions below.

Shipping For Returns or Exchanges
You will be responsible for the shipping costs to return your item. The initial shipping costs are non-refundable.

To complete your return please make sure to read and follow the instructions below:

1) Secure all items in the original packaging to avoid damage to the products that you are returning.

Any damage cost will be deducted from the item total.

2) Ship the parcel back using USPS (if you’re in US), Canada Post (if you’re in Canada), or your local post office (if you’re at an international destination). Do not use a courier such as UPS, DHL, FedEx, Purolator, etc, as these couriers are quite expensive and will cost you more money.

Thistle and Lace is not responsible not for the return cost of the items or the initial shipping cost.

3) Put a monetary value of $25 for the parcel. If the amount is too high, then there’s the risk of having to pay duty fees.

Thistle and Lace is not responsible for duty fees. If any duty fees arise, the cost will be deducted from the refund total.

4) Please ship the parcel to the following address:

Thistle and Lace Designs Inc.
PO Box 45086
Langley Crossing
Langley, BC, V2Y 0C9
Canada

5) Send us the tracking number so that we know when to expect it.

6) A refund of the item total will be given once the parcel has been received and items have been inspected.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back a parcel, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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♥Custom Cake Toppers & Decor for Special Events since 2013
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Thistle and Lace Designs Inc.
Miss Daisy just got an early Christmas present. Sh Miss Daisy just got an early Christmas present. She received a beautiful portrait that was hand painted by @handcraftsbyhumma She did such a wonderful job recreating her wonderful smile. 

You can get your pet's portrait commissioned by her too! Check out her beautiful work here @handcraftsbyhumma
What is the perfect give for new homeowners and on What is the perfect give for new homeowners and on is sale? This gorgeously engraved Christmas tree ornament! Save 25% on these beautiful Frist Christmas in our new home ornaments and on other Christmas decor too!

Sales don't last forever! Buy now so you don't miss the sale! 
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ON SALE NOW! Save 25% on Christmas Ornaments

❤️ We absolutely LOVE this new Christmas tree ornament. Celebrate your baby's first Christmas with this gorgeous Christmas tree ornament. 

🎁 This also makes the PERFECT gift for any new parents on your Christmas list too! 

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✨We Recently Moved!✨ Thistle and Lace Designs ✨We Recently Moved!✨

Thistle and Lace Designs has moved to London Ontario. 

We've been busy the past few months packing and preparing for our big move from BC to ON to be closer to our families. As we drove across our country, we saw some beautiful scenery and breathtaking views. I wanted to share some of these amazing photos of our trip through the mountains, badlands and canyons to the beautiful lakes. It's been quite the amazing journey!

As we settle into our new home, we will continue to make amazing items that make any celebration extra special.

So stay tuned for more wonderful things coming your way!
A big congratulations to @laurenbakerpd and @speab A big congratulations to @laurenbakerpd and @speabrfever on their elopement. We are absolutely gawking over these beautiful wedding photos taken by @mandywrightphotography 
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Happy Sunday everyone! I hope you all had a fabulo Happy Sunday everyone! I hope you all had a fabulous weekend! We had a wonderful time in Campbell River to celebrate our 5th wedding anniversary 🥰 Our adventure continues ❤️

Miss Daisy had so much fun swimming in Nymph Falls.
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Don't miss out on this incredible wedding sale. Sa Don't miss out on this incredible wedding sale. Save 15% on dreamy wedding decor that will make your big day even more memorable.

A big congratulations to Mr and Mrs Hernandez! This is such a stunning photo of our most popular art deco cake toppers. 
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❤️ ☀️Love love love these summer vibes fro ❤️ ☀️Love love love these summer vibes from this beautiful cake smash. Happy birthday little one! What a beautiful way to celebrate a first birthday! 

Who else is celebrating a summer birthday? Tag your bestie with a summer birthday 🥳
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Wishing everyone an amazing 2021 filled with love Wishing everyone an amazing 2021 filled with love and happiness! 🎉 ❤️
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Wishing a Merry Christmas to you and your family f Wishing a Merry Christmas to you and your family from the Thistle and Lace Designs team. 🎄🎅☃️❄️❤️
Thank you for a wonderful year. We look forward to seeing you again for an amazing 2021!
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Photograph your little bundle of joy with these be Photograph your little bundle of joy with these beautiful milestone cards and create wonderful memories as you watch them grow. ❤️ Imagine all the beautiful photos you take each month as your baby grows! Photos so beautiful that'll make other moms jealous. ✨Customize one of the cards with baby's name and it makes for an absolutely wonderful keepsake! ✨

Scroll to see baby Bowie's personalized milestone card 😍👉 Tap the photo or shop at www.thistleandlace.ca to personalize your set of adventure baby milestone cards. ❤️

Wouldn't this be the perfect Christmas gift?!
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Beautiful photography by @caprikimberlyphoto

#babygirl #babyboy #newborn #pregnant #babylove #babyannouncement #instababy #baby #pregnancyannouncement #love #family #babybump #newbaby #babyfever #itsagirl #itsaboy #baby2020 #newbornphotography #momtobe #babies #bebe #instakids #mom #cutebaby #babyontheway #genderreveal #babyfashion #thistleandlacedesigns #babymilestones #babymilestonecards 
@thebabychick isn't this adorable? We absolutely love this new trend! 😍
We were absolutely honoured to have made this beau We were absolutely honoured to have made this beautiful cake topper for such a special anniversary. ❤️ We absolutely LOVE this setup with the beautiful flowers and cake. 
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